Shipping Policy

Last updated: September 2026

At ToyBox Pets, we are committed to getting your pet's favorite toys delivered quickly, safely, and transparently. Below, you will find all the details regarding our shipping process.

1. Processing and Dispatch

• Processing Time: All orders are carefully prepared, inspected, and dispatched within 1 to 3 business days after payment confirmation.

• Confirmation: Once your order has been shipped, you will receive an email confirmation containing your tracking code so you can follow its journey in real time.

2. Estimated Delivery Times

Delivery times may vary depending on the destination and the shipping option selected at checkout:

• Standard Shipping: 7 to 15 business days after dispatch.

• Express Shipping: 3 to 7 business days after dispatch.

Please note: These timeframes are estimates and may occasionally experience minor delays due to peak shipping seasons, holidays, or local postal service conditions beyond our control.

3. Shipping Costs

• Shipping costs are calculated automatically at checkout based on the weight, dimensions, and delivery address of your order.

• We occasionally offer free shipping promotions for eligible orders, which will be applied automatically at checkout when available.

4. Incorrect Address or Delivery Failures

• It is the customer's responsibility to provide accurate and complete shipping information at checkout.

• If a package is returned to us due to an incorrect/incomplete address provided by the customer or failed delivery attempts, any reshipment costs will be the responsibility of the customer.

5. Tracking Your Order

• Every order comes with a unique tracking code. You can check your shipment status directly through the tracking link sent to your email or via our store's tracking page.

6. Questions & Support

If you have any questions or need assistance regarding your shipment, please feel free to reach out to us at contact@toyboxpets.lol. We are always happy to help!